Sales Auditor, Bilingual
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Montana, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $40 per hour
Job Level
JuniorMid-Level
About the role
- Responsible for providing auditing and tracking support to the MeridianCare Sales Leadership Team
- Oversight and responsibility of auditing all member, prospective member and agent interactions with call center staff
- Conducts weekly production evaluations for assigned agents
- Participates in QA calibrations, audit meetings, and team huddles
- Submit Quality Resolution Plans (QRPs) for assigned agents and sales leadership
- Audit all inbound and outbound communications with members, prospective members and agents
- Assist with QA newsletter and FAQ tracker updates
- Create and present reporting based on auditing trends and findings
- Ensure new hire readiness for agents and QA staff through quality audits and training
- Performs other duties as assigned
- Complies with all policies and standards
Requirements
- Must be fluent in Spanish
- A High School or GED
- A Bachelor's Degree in a related field preferred
- 2+ years of experience in a call center
- knowledge of customer service expectations related to quality and service
- knowledge of HIPAA regulations: Auditor must obtain their Medicare producers license within 90 days of employment
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
auditingquality assurancereportingproduction evaluationscall center operationscustomer servicetraining
Soft skills
communicationteam collaborationorganizational skillsattention to detail
Certifications
Medicare producers license