Operations Supervisor
Centene Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Florida, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $55,100 - $99,000 per year
Job Level
JuniorMid-Level
About the role
- Provides direct supervision to entry and/or processing staff
- Provides hiring, training, evaluation, development and performance management
- Monitors and directs workflow to ensure timely and accurate processing
- Develops policies and procedures to improve efficiencies
- Interfaces with internal staff, field personnel, contractors and customers
- Creates and monitors reports for process control and production effectiveness
- Makes necessary adjustments to maintain quality standards
- Completes special projects as required
- Ensures production effectiveness by analyzing processes and making recommendations for improvement
- Responds to customer inquiries and tracks issues for possible process improvement
- Represents department in promoting relationships and securing goals
- Collects and analyzes operational data to identify efficiency improvements
- Performs quality control work and provides feedback and coaching to staff
- Handles administrative issues and escalations
Requirements
- Bachelor's Degree in a related field or equivalent work experience required
- 2+ years direct supervisory experience including hiring and firing authority for minimum of ten associates required
- 2+ years in healthcare (government healthcare delivery preferred) or production environment required
- Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries required
- May require US citizenship and current security clearance
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
supervisory experiencehiringtrainingperformance managementworkflow monitoringprocess improvementquality controldata analysisreport creationadministrative issue handling
Soft skills
leadershipcommunicationrelationship buildingcoachingproblem-solvingorganizational skillscustomer serviceteam managementfeedback provisionproject management
Certifications
Bachelor's DegreeUS citizenshipcurrent security clearance