Director, Business Operations – Print Materials and Fulfillment
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $116,100 - $214,700 per year
Job Level
Lead
About the role
- Provide direction and oversight for function(s) of Enterprise Business Operations within established enterprise, state, and federal compliance guidelines with a focus on continuous improvement
- Develop workforce strategy that attracts, retains, and develops talent that meets the evolving needs of the organization
- Collaborate and coordinate with key stakeholders to ensure dependencies are well understood and addressed within the business operations ecosystem to allow success in operational objectives
- Drive adherence to service levels and compliance with state, federal, and enterprise metrics and standards
- Act as a key driver for change to support growth initiatives, continued business improvement and transformation centered on quality and operational excellence
- Develop and maintain collaborative relationships with health plans, other business units, IT partners, and regulators
- Direct all membership related initiatives including identification of business need, strategy recommendation, project outline, management of deliverables, and ROI
- Facilitate the design, development and implementation of policies, procedures and practices related to business operations in cooperation with key stakeholders
- Use data, technology and innovation to drive continuous improvement to identify, assess and resolve issues across business operations
- Serve as escalation point to minimize provider and member impact and ensure that expectations are consistently met
- Ability to travel up to 25%.
Requirements
- Bachelor’s degree required or equivalent related experience
- 7+ years of operations management required
- Experience leading large-scale efforts (change, implementation, digital/technology, financial management) through data analysis and insights required
- 5+ years of healthcare experience in multiple areas of operations (Enrollment/Billing, Claims, Provider Data, Configuration, Member Services, Contact Center, Medical Management, Network/IT, etc.) preferred
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisoperations managementchange managementimplementationfinancial managementcontinuous improvementproject managementpolicy developmentprocedure developmentbusiness strategy
Soft skills
collaborationcommunicationleadershiprelationship managementproblem-solvingstrategic thinkingadaptabilitystakeholder engagementorganizational skillschange advocacy
Certifications
Bachelor's degree