Manager

• Assists in developing, assessing, and coordinating holistic care management activities
• May develop or assist with developing personalized service care plans/service plans
• Educates members and their families/caregivers on services and benefits available
• Evaluates the needs of the member and recommends the best outcome
• Provides resource support to members for various needs
• Monitors care plans/service plans and member status
• Interacts with long-term care healthcare providers to ensure member needs are met
• Collects, documents, and maintains long-term care member information
• Performs home and/or other site visits
• Facilitates education on procedures, healthcare provider instructions, and service options
• Provides feedback to leadership on opportunities to enhance quality of care

LTSS Service Care Manager

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LTSS Service Care Manager

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