Manager

• Manage client accounts through implementation and assigned accounts
• Resolve day to day issues for clients and assist Account Executive on aspects of supporting client specific strategic plans
• Serve as the day-to-day contact for assigned accounts, interacting with client contacts to facilitate problem resolution and promote high client satisfaction
• Work cross functionally with internal departments regarding client needs and requests, contractual obligations, work procedures, benefit change requests, and other elements of supporting assigned clients
• Assist the Account Executive with account renewals, benefit enrollment meetings, and overall compliance with client contracts
• Manage plan setup and benefit configuration of new and existing clients in PBM system
• Participate in new client implementation meetings, finalists meetings, conferences and tradeshows
• Develop contract amendments under the direction of the Account Executive
• Document appropriate client specific information in Salesforce.com
• Review reports and pharmacy benefit recommendations with clients quarterly and annually
• Ability to travel
• Performs other duties as assigned
• Complies with all policies and standards

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