Manager, Crisis & Call Center Operations – Social Work
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage the implementation, maintenance and evaluation of organizational goals and strategies within the call center environment
- Manage daily operations of 24 hour, seven days a week call centers
- Mentor subordinate site management in effective leadership and management skills
- Serve internal and external customers through oversight of service delivery to exceed quality audit goals
- Mentor call center leadership towards optimal management practice and skill development
- Build effective workforce through identification of key characteristics for call center roles
- Ensure sufficient staffing to meet contractual, quality and compliance goals
- Oversee planning and delivery of training and orientation of staff
- Develop, implement and monitor performance standards for staff
- Resolve client-based or contractual issues as a liaison
Requirements
- Bachelor’s degree in Nursing or other related field
- Clinical license
- 5+ years of management experience
- Experience in behavioral health
- Previous experience in a crisis call center environment
- Must have one of the following: RN, Licensed Professional Counselor, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, Licensed Psychologist, or Licensed Independent Substance Abuse Counselor
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
managementperformance standardsstaff trainingservice deliveryquality audit
Soft skills
leadershipmentoringcommunicationproblem-solving
Certifications
Bachelor’s degreeClinical licenseRNLicensed Professional CounselorLicensed Clinical Social WorkerLicensed Marriage and Family TherapistLicensed PsychologistLicensed Independent Substance Abuse Counselor