Territory Sales Manager – Truck Tire
Continental
Sales Support Coordinator
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Missouri, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $27 per hour
Job Level
JuniorMid-Level
About the role
- Primary contact for assigned market(s) for all Sales Support functions
- Thrives in a fast paced environment, while striving toward quality resolutions for our field partners
- Acts as the primary contact for assigned service issues and is responsible for fulfillment and delivery of pre-enrollment kits, enrollment and marketing supplies to producers nationally
- Assists with tracking various compliance elements, e.g. license expirations, past due field evaluations, training, rapid disenrollments, etc.
- Communicates the status of agent certification and re-certification with the field
- Coordinates all activities required of WellCare's certification and recertification processes
- Interacts with producers via phone, internet and email
- Maintains producer files to ensure compliance with organization policies and procedures, CMS requirements, and HIPAA regulations
- Performs data entry functions for all producer activity
- Provides service resolutions within targeted SLAs and serves as first line of contact for escalated service issues
- Aims to provide 1st call resolution for escalated contracting, training and communication issues
- Researches and resolves compensation issues
- Resolves inquiries via the Field Magic and Customer Service ticketing systems
- Responds to all producer inquiries regarding service of CCP and PDP plans and works with other team members and departments as necessary to facilitate producer business workflow and commission issue resolutions
- Complies with all policies and standards
Requirements
- A High School or GED
- 2+ years of experience in customer service or office related area required
- 2+ years of experience in health insurance and agent certification preferred
- 2+ years of experience in policy and procedure technical writing preferred
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycompliance trackingtechnical writingservice resolutionagent certificationenrollment processingmarketing supply managementissue resolutionfield evaluationscompensation research
Soft skills
communicationorganizationalproblem-solvingcustomer serviceinterpersonaladaptabilityattention to detailtime managementteam collaborationfast-paced environment
Certifications
High School diplomaGED
