Perform day to day duties of assuring that providers are set up accurately in the provider information system for state reporting, claims payment, and directories.
Responsible for multiple state deliverables, network reporting and directories as well as claims payment resolution as it relates to provider set up.
Provide support to the external provider representative to resolve provider data issues
Research and effectively respond to provider related issues
Submit provider data entries to resolve provider-related demographic information changes
Initiate and process provider add, change and termination forms
Create and maintain spreadsheets used to produce provider directories for multiple products.
Track, update and audit provider data
Identify adds, deletes and updates to key provider groups and model contract
Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
Provide assistance to providers with website registration
Facilitate provider education via webinar
Work with other departments on cross functional tasks and projects
Facilitate new provider orientations
Facilitate provider trainings
Performs other duties as assigned
Complies with all policies and standards
Requirements
Associate's degree and claims processing, billing and/or coding experience preferred
Three years of experience in managed care environment, medical provider office, customer service within a healthcare organization, and medical claims.
Knowledge of health care, managed care, Medicare or Medicaid
Benefits
competitive pay
health insurance
401K and stock purchase plans
tuition reimbursement
paid time off plus holidays
flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processingbillingcodingprovider data managementdata entryspreadsheet maintenanceprovider directory creationclaims payment resolutiondemographic information managementprovider education facilitation
Soft skills
problem solvingcommunicationcustomer serviceresearchcross-functional collaborationtraining facilitationorganizational skillsattention to detailsupportadaptability