Health Benefit Rep, Bilingual Arabic

Centene Corporation

Bilingual Arabic Health Benefit Representative helping Queens residents enroll in Fidelis Care marketplace coverage. Educating consumers, supporting renewals, and engaging communities through field-based outreach.

Posted 9/10/2026full-timeQueens • New York • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in educating individuals about health insurance options, including eligibility for public programs and premium tax credits. Proficient in utilizing digital tools for member assistance and maintaining compliance with regulatory standards.

Highest-signal resume keywords

Health Insurance EnrollmentPublic SpeakingCustomer ServiceNY State of Health CertificationManaged Care Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsActivity TrackingDocument SubmissionData EntryConsumer Assistance

Soft Skills

Culturally Appropriate CommunicationInterpersonal SkillsPresentation Skills

Tools & Technologies

CRM SoftwareMember PortalMobile App

Certifications & Qualifications

NY State of Health Approved Training Certification

Industry Keywords

Affordable Care ActMarketplacePublic ProgramsCost-Sharing ReductionsPremium Payment

About the role

Key responsibilities & impact

Educate and assist individuals with enrolling in affordable health insurance coverage through the NY State of Health Marketplace
Explain eligibility for public programs, federal premium tax credits, and cost-sharing reductions
Teach members about Fidelis digital tools, including the member portal and mobile app
Describe plan features, benefits, deductibles, co-pays, co-insurance, and Marketplace metal tiers
Assist consumers with submitting required documents via scan, fax, or mail
Support existing members with renewals and recertifications
Help consumers with premium payment submissions
Provide culturally and linguistically appropriate assistance
Conduct public education activities, presentations, ACA forums, workshops, and community events
Maintain daily activity tracking and monitor personal dashboards for timely follow-up
Follow up on enrollment leads and consumer inquiries and record dispositions in the CRM
Enter applicant demographic, enrollment site, and PCP selection data in the CRM
Safeguard confidential information and comply with privacy, security, conflict-of-interest, regulatory, and company standards
Participate in trainings, updates, webinars, and required annual Marketplace Facilitated Enroller recertification
Keep current with ACA, Marketplace, industry, and regulatory updates
Perform other assigned duties

Requirements

What you’ll need

Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future
High School Diploma or GED
2+ years of prior experience in managed care, sales, customer service or related experience preferred
Basic computer skills
Prior public speaking experience
Must complete and pass the NY State of Health approved training program and become certified
Must complete all required annual recertification courses/learnings
Required to work evenings and weekends
Driver's license preferred for NYC counties; mandatory for non-NYC counties

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity