Operations Supervisor

Centene Corporation

Operations Supervisor leading staff, workflow, quality control and process improvements. Supporting Centene’s mission to make healthcare more accessible and effective.

Posted 9/10/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $56,200 - $101,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising and developing staff, with a focus on process improvement and operational efficiency in a healthcare or production environment. Capable of analyzing data to enhance quality standards and customer satisfaction while managing workflows and performance.

Highest-signal resume keywords

Direct SupervisionProcess ImprovementStaff Training and DevelopmentOperational AnalysisHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisQuality ControlPolicy DevelopmentWorkflow ManagementPerformance Evaluation

Soft Skills

Interpersonal CommunicationProblem SolvingCoachingConflict Resolution

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Healthcare DeliveryProduction EnvironmentMail Distribution CentersFulfillmentManufacturing

About the role

Key responsibilities & impact

Provide direct supervision to entry and/or processing staff
Hire, train, evaluate, develop and manage staff performance
Monitor and direct workflow for timely and accurate processing
Develop policies and procedures to improve efficiencies and support new contracts or programs
Interface with internal staff, field personnel, other contractors and customers
Create and monitor reports for process control and production effectiveness
Adjust processes to maintain quality standards and achieve operational goals
Ensure production effectiveness by monitoring reports, assigning resources, analyzing processes and recommending improvements
Ensure quality effectiveness through process and procedure adjustments
Respond to customer inquiries and track issues for process improvement
Represent the department to promote relationships, improve processes and secure goals
Collect and analyze operational data to identify call reasons and efficiency improvements
Perform quality control and provide staff feedback and coaching
Handle associate issues, disciplinary matters, timekeeping and scheduling
Handle escalations
Work on special projects and support corporate and departmental goals
Analyze and construct procedures for new programs or contracts
Maintain relationships with other departments to support collaboration and customer satisfaction
Perform other assigned duties and comply with policies and standards

Requirements

What you’ll need

Bachelor's Degree in a related field or equivalent work experience required
2+ years direct supervisory experience, including hiring and firing authority for a minimum of ten associates, required
2+ years in healthcare (government healthcare delivery preferred) or production environment required
Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries required
Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future
Must be able to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time Zone

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plan
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity and diversity commitment