Retention Representative

Centene Corporation

Retention Representative helping Centene members complete government health program applications. Supporting recertification, resolving eligibility inquiries, and retaining membership through follow-up and guidance.

Posted 9/3/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $16 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and member retention through effective communication and relationship-building. Proficient in managing application processes and utilizing administrative tools to ensure compliance and accuracy.

Highest-signal resume keywords

Customer Service ExperienceMembership RetentionMicrosoft Office ProficiencyDatabase ManagementBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application ProcessingDocument ManagementData EntryEligibility ResearchRecertification Tracking

Soft Skills

Problem SolvingRelationship BuildingObjection HandlingCommunication SkillsFollow-Up Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft AccessLotus NotesInternet Proficiency

Industry Keywords

Government Health ProgramsMember ServicesApplication ProcessCompliance StandardsHealth Plan Benefits

About the role

Key responsibilities & impact

Retain current membership by assisting members with completion and processing of Government health program applications
Respond to inquiries from new and existing members regarding the application process
Meet daily production metrics designed to achieve higher membership retention
Research, analyze, and document inquiries regarding program eligibility
Answer application and service questions regarding programs and services
Conduct follow-up calls reminding members to return recertification applications
Request missing documentation when warranted
Develop and maintain relationships with existing members through the recertification process
Provide guidance, education, and assistance to promote the value and benefits offered by the Plan
Modify delivery skills to overcome objections and retain members
Identify solutions to issues and concerns
Complete required paperwork and documentation for the application process
Track and input recertification actions to ensure member accounts reflect activities performed
Input, update, and create member information in databases
Utilize computer systems for administrative functions
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Must be able to work Monday-Friday, 10:00am-6:00pm EST
High School Diploma required
Previous Customer Service experience
One to two years related experience required
Proficiency in Microsoft Office: Excel, Word, Access
Proficiency in Lotus Notes
Proficiency in Internet use
Proficiency in one or more languages other than English

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plan
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity