Strategic Account Operations Coordinator

Cencora

Strategic Account Coordinator supporting Cencora’s pharmaceutical distribution customers. Managing ecommerce content, orders, compliance, returns, and strategic client service.

Posted 8/4/2026full-timeRemote • Idaho • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service operations, including managing ecommerce platforms and coordinating communication between clients and internal teams. Proficient in analyzing account performance and resolving client issues while maintaining compliance with service-level agreements.

Highest-signal resume keywords

Customer Service OperationsEcommerce Platform ManagementEDI Order ManagementCompliance ResearchITIL 4 Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementProduct Content ManagementReporting ExtractionInventory ForecastingSales Data AnalysisClient Issue ResolutionCompliance TrackingCustomer OnboardingVendor-Portal ReportingCross-Selling Opportunities

Soft Skills

Relationship DevelopmentCommunication CoordinationProblem SolvingProactive MitigationCollaboration

Tools & Technologies

Microsoft ExcelAS400EDI PlatformEmailOutlook

Certifications & Qualifications

ITIL 4 FoundationLean Six Sigma Yellow BeltCOPC Customer Experience Practitioner

Industry Keywords

Strategic AccountsCustomer ServiceEcommerceSales OrdersService-Level Agreements

About the role

Key responsibilities & impact

Serve as the primary customer service point of contact for large Strategic accounts
Develop and maintain relationships with strategic account stakeholders
Coordinate communication between clients and internal teams
Manage ecommerce platforms, vendor-portal reporting, and product content
Align product content with brand guidelines and coordinate item setup with manufacturers
Collaborate with purchasing, data analysts, and Senior Account Managers on inventory, sales data, and customer recommendations
Monitor account performance and identify upselling or cross-selling opportunities
Resolve client issues and proactively mitigate potential challenges
Provide client reports and updates on service performance and projects
Gather and relay client feedback
Answer incoming calls through dedicated Strategic Account phone queues
Process returns of incorrect or damaged merchandise
Attend weekly sales meetings
Facilitate new item onboarding, inventory forecasting, pricing, customer portal intervention, and manufacturer rebates
Manage customer sales orders through an EDI platform
Resolve errors while adhering to shipping cutoff times
Research compliance violations and dispute claims when appropriate
Analyze shipment pictures and documentation with distribution center and operations personnel
Generate customer credits for validated violations
Research and apply customer payment deductions with the cash application department
Maintain compliance trackers for service-level agreements and scorecard metrics
Assist with customer onboarding and account maintenance of licensure and legal documentation

Requirements

What you’ll need

High School Diploma/GED or equivalent experience required
3+ years of experience in customer service operations, international coordination, order management, or a related field required
Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, COPC Customer Experience Practitioner, or related certification preferred
Availability to work between 7am and 6pm MST
Familiarity with ecommerce platforms
Ability to extract reporting from ecommerce vendor portals
Ability to create, edit, and manage product content
Ability to manage customer sales orders via an EDI platform
Ability to research compliance violations and dispute claims
Competency using email, Microsoft Excel, AS400, Outlook, and other key systems
Competency in MWI sales programs, promotions, and products

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities