Program Support Representative I

Cencora

Program Support Rep reviewing pharmacy enrollment materials and supporting customer inquiries for Cencora’s U.S. pharmaceutical distribution services.

Posted 8/4/2026full-timeOrange • California, Hawaii, Illinois, Iowa, Maryland • 🇺🇸 United StatesJunior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and communication within the pharmaceutical industry, with a strong focus on data entry, process improvement, and collaboration. Proficient in Microsoft Office tools and knowledgeable about pharmacy benefit management.

Highest-signal resume keywords

Customer Service SkillsPharmaceutical Industry ExperienceMicrosoft Word, Excel, and Access KnowledgeOrganizational SkillsHelp Desk Inquiry Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryBasic ComputationProcess ImprovementPharmacy Enrollment ReviewResearch Request Submission

Soft Skills

Effective CommunicationTeam CollaborationProfessionalismProblem SolvingInterpersonal Skills

Tools & Technologies

Microsoft OutlookDatabase Programs

Industry Keywords

Pharmacy Benefit ManagementRetail Pharmacy OperationsBusiness TransactionsAccounting PrinciplesMarket Awareness

About the role

Key responsibilities & impact

Perform basic computation, data entry, and review of materials submitted by external customers
Follow up with customers regarding questions received by phone, email, or fax
Apply GNPPN Help Desk roles, responses, and procedures
Collaborate with team members to complete tasks and projects assigned by management
Identify and report process or system concerns and errors
Participate in team and department meetings, trainings, and activities
Review pharmacy enrollment packets and supplemental materials, including licenses, registrations, insurance policies, and program addendums
Contact pharmacies to collect and process licenses and other materials
Provide telephone coverage for managed care and claims processing issues
Update the network database and create and distribute network materials and communications
Identify and distribute MAC requests received by email
Enter requests and additions, including online submission and outcome communications
Submit weekly research requests to PBMs

Requirements

What you’ll need

Minimum of one (1) year of proven results in similar subject matter functions within the pharmaceutical industry
First-hand knowledge and understanding of team-specific questions from incoming Help Desk inquiries
Well-rounded knowledge of business transactions, accounting principles, and market awareness
Training, education, and/or experience demonstrating professionalism in conduct, demeanor, and communication
Successful execution of duties with increasing responsibility and impact
Customer service skills to resolve everyday issues and prevent escalations or complaints
Strong organizational skills
Ability to work interdependently with team members
Effective and professional verbal, non-verbal, and written communication
Introductory computer skills
Knowledge of Microsoft Word, Excel, and Access, or similar database programs
Knowledge of Microsoft Outlook features, including email file retention and retrieval, contact management, and calendar/task tracking
Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities