Pharmacy Care Coordinator

Cencora

Pharmacy Care Coordinator supporting coordination between patients and healthcare providers. Ensuring timely service delivery and maintaining documentation standards in a remote setting.

Posted 7/31/2026full-timeRemote • Kentucky, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy support and healthcare coordination, with a strong focus on case management, documentation accuracy, and effective communication with patients and providers. Proficient in managing inquiries and collaborating with various stakeholders to ensure timely service delivery.

Highest-signal resume keywords

Pharmacy SupportHealthcare CoordinationCustomer ServiceCase ManagementDocumentation Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementDocumentation ReviewInformation CollectionStatus TrackingService Delivery

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

Operational SystemsPharmacy Systems

Certifications & Qualifications

Pharmacy Support CertificationPatient Access CertificationHealthcare Administration Certification

Industry Keywords

Patient AccessReimbursement SupportHealthcare CoordinationCustomer Support

About the role

Key responsibilities & impact

Supports pharmacy liaison workflows by handling routine inquiries, documenting requests, and coordinating follow-up with patients, providers, payers, and internal teams.
Coordinates case-related activities such as status tracking, information collection, documentation review, and communication updates to support timely service delivery.
Maintains accurate records in case management, pharmacy, and related operational systems in accordance with established procedures and documentation standards.
Collaborates with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate routine handoffs and resolve standard issues.
Monitors open requests, service timelines, and pending items to identify delays, communicate updates, and escalate issues when needed.
Supports the preparation and maintenance of job aids, reference materials, and standard documentation that improve consistency across liaison activities.
Provides accurate information on routine processes, requirements, and next steps while referring more complex questions or exceptions to appropriate personnel.

Requirements

What you’ll need

High School Diploma/GED or equivalent experience required
Preferred education in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations
2+ years of experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or a related field required
Certification in pharmacy support, patient access, healthcare administration, customer service, or equivalent preferred

Benefits

Comp & perks

medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs