Personal Care Specialist

Cencora

. Serves as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey .

Posted 7/31/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,998 - CA$81,532 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support and reimbursement processes, effectively guiding patients through their medication journey while collaborating with healthcare partners. Proficient in managing prescription coverage and utilizing CRM systems to enhance patient care.

Highest-signal resume keywords

Bilingualism (English/French)Patient SupportReimbursement ManagementCRM Systems (Salesforce)Pharmacy Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ReimbursementPharmacy CoordinationAdverse Event ReportingCustomer ServiceMedication Management

Soft Skills

Problem-SolvingCommunicationCollaborationEmpathyAdaptability

Certifications & Qualifications

Post-Secondary Education Certificate, Diploma, or Degree

Industry Keywords

Health InsuranceClinical SupportPharmaceutical IndustryCall Center ExperienceMedical Information

About the role

Key responsibilities & impact

Serves as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey
Communicates directly with patients to gather information, educating on program services (including injection training, pharmacy options, and coverage support), and empowering patients to navigate their therapy
Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication
Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support
Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory
Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for each patient
Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned

Requirements

What you’ll need

Bilingualism (English/French) is an asset (requirement for province of Quebec)
Experience in customer service setting
Post-secondary education certificate, diploma, or degree (preferred)
Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset)
Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred)

Benefits

Comp & perks

medical, dental, and vision care
comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
support for working families including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
various training programs, professional development resources, and opportunities for mentorship, employee resource groups, and volunteer activities