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Customer Service Representative – Bilingual, French
CencoraCustomer Service Representative supporting patient and provider inquiries and pharmacy orders at Cencora. Bilingual (French/English) required for this remote role based in Canada.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative skills with a focus on customer service, order processing, and effective communication in a healthcare context. Bilingual in French and English, ensuring comprehensive support for diverse client needs.
Highest-signal resume keywords
Order ProcessingCustomer ServiceAdministrative ExperienceBilingualism (French/English)Healthcare Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocumentation ManagementSchedulingCoordination of ActivitiesOrder Completion
Soft Skills
ProfessionalismCourtesyCommunication
Tools & Technologies
ERP System
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
Healthcare OperationsRegulatory RequirementsPatient-Centered Service DeliveryIndustry Best Practices
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Taking incoming calls
- Taking and completing client and pharmacy orders
- Answering client inquiries with the highest degree of courtesy and professionalism
- Process orders received via fax, e-mail and phone
- Provide confirmation when requested
- Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
- Communicate with multiple external and internal customers
- Adhere to all procedures and work instructions in performing the job
- Communicate with various internal departments on a regular basis for customer/product related issues
- Maintain accurate information regarding backorders
- Provide customers and clients with accurate answers to questions and complaints regarding shipments and services
Requirements
What you’ll need- High School Diploma/GED or equivalent experience required
- Demonstrated administrative experience, including scheduling, documentation management, data entry, coordination of activities, and stakeholder communication
- Some knowledge of the healthcare industry, including healthcare operations, regulatory requirements, patient-centered service delivery, and industry best practices
- Bilingualism is required (French/English)
Benefits
Comp & perks- compensation
- benefits
- resources that enable a highly inclusive culture
- medical, dental, and vision care
- comprehensive suite of benefits focusing on wellness including support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities