Senior Manager, CRM Product Management

Cencora

Lead product management for self-service and digital customer experience solutions at Cencora. Collaborate with cross-functional teams to implement Salesforce and AI technologies.

Posted 7/30/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading product management initiatives, focusing on the design and enhancement of self-service products and customer engagement solutions. Proficient in leveraging Salesforce technologies and AI to drive digital transformation and improve customer-centric experiences.

Highest-signal resume keywords

Product ManagementSalesforce Experience CloudAI-Enabled Customer ExperiencesAgile MethodologiesLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital TransformationCustomer Engagement SolutionsProduct Backlog ManagementUser Story DevelopmentEnhancement Request Prioritization

Soft Skills

CollaborationStakeholder ManagementStrategic Thinking

Tools & Technologies

Salesforce Service CloudSalesforce Digital EngagementConversational AIIntelligent Automation

Industry Keywords

Self-Service ProductsCustomer-Centric Digital ExperiencesAgentic CapabilitiesCross-Functional Team Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the design, development, enhancement, and support of self-service products
Drive product strategy, roadmap execution, and adoption of self-service and agentic capabilities
Collaborate with stakeholders to transform traditional service models into customer-centric digital experiences
Manage the lifecycle of self-service products and digital solutions
Define and prioritize product backlogs, business requirements, user stories, and enhancement requests
Lead initiatives to implement agentic customer experiences leveraging Salesforce and AI technologies
Oversee ongoing support and continuous improvement of self-service products and agentic capabilities
Maintain product roadmaps, release schedules, and enhancement pipelines

Requirements

What you’ll need

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field
Typically 8+ years of experience in product management, digital transformation, customer experience, Salesforce solutions, or related fields
3+ years of leadership experience managing product or cross-functional teams
Demonstrated experience delivering enterprise self-service and customer engagement solutions
Experience with Salesforce Experience Cloud, Service Cloud, Digital Engagement, and customer portal technologies
Experience implementing AI-enabled customer experiences, conversational AI, intelligent automation, or agentic solutions preferred
Experience working in Agile, Scrum, or SAFe delivery environments

Benefits

Comp & perks

medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
professional development resources
mentorship programs
employee resource groups
volunteer activities