Customer Onboarding & Integration Operations Lead

Cencora

Customer Onboarding & Integration Operations Lead optimizing veterinary and livestock customer workflows at Cencora. Monitoring KPIs, quality assurance, reporting, and regulatory compliance.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $73,600 - $147,290 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analytics, KPI implementation, and performance reporting, with a strong focus on regulatory compliance and customer onboarding workflows. Proficient in utilizing data visualization tools to drive insights and improve operational efficiency.

Highest-signal resume keywords

KPI ImplementationData VisualizationSalesforce ReportingAdvanced Excel SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTrend AnalysisPerformance MetricsQuality AssuranceReporting ProcessesAnalytics EngineeringDashboard DevelopmentStatistical AnalysisBusiness RecommendationsCustomer Communication

Soft Skills

Problem-SolvingAttention to DetailCustomer-Focused MindsetProactive ApproachAnalytical Skills

Tools & Technologies

Power BITableauSalesforceAI ToolsData Visualization Tools

Industry Keywords

Operational EfficiencyCompliance StandardsOnboarding WorkflowsPerformance ReportingQuality Assurance Program

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Monitor queues with the Customer Onboarding & Integration Manager to meet service-level goals and maximize operational efficiency
Prioritize and triage team cases, resolve at-risk work, and meet service-level objectives
Escalate urgent requests and follow-ups for prompt resolution
Analyze historical data to forecast workload spikes and prepare the team for increased demand
Monitor dashboards to identify trends and improvement opportunities
Track team performance metrics and provide actionable recommendations
Standardize reporting processes and prepare performance reports for leadership and stakeholders
Manage a quality assurance program by monitoring customer interactions and evaluating performance against standards and policies
Convert quality assurance data into insights and targeted documentation addressing knowledge gaps
Ensure workflows comply with organizational policies and regulatory requirements
Identify case-management inefficiencies and implement productivity improvements
Identify compliance issues and implement preventative measures
Assist with projects that keep customer accounts in good standing and compliant with regulatory and legal standards

Requirements

What you’ll need

Experience implementing and monitoring KPIs
Strong data-driven experience with KPIs, dashboards, reporting, and trend analysis
Experience developing dashboards, reports, and visualizations
Advanced Excel skills and ability to translate findings into business recommendations
Experience with Salesforce reporting and data across multiple platforms and systems
Experience with Power BI, Tableau, dashboards, scorecards, or other data visualization tools
Comfort leveraging AI tools, including prompt engineering, AI assistants, or simple AI agents
Hands-on experience with customer communication, onboarding workflows, and regulatory compliance processes
Bachelor's degree in data analytics, business analytics, computer science, information systems, statistics, mathematics, business administration, or a related field, or equivalent experience required
4+ years of experience in business intelligence, data analytics, reporting, data visualization, analytics engineering, or a related field
Strong analytical skills in data analysis and auditing
Customer-focused mindset and keen attention to detail
Excellent problem-solving abilities with a proactive, solution-oriented approach
Demonstrated success driving quality-assurance-driven behavioral changes across teams

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities