Technical Support Engineer

Cemen Tech

Technical Support Engineer providing remote technical support to customers and dealers. Ensuring quality service and documentation while seeking upsell opportunities as needed.

Posted 5/13/2026full-timeIndianola • Iowa • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $34 per hourWebsite

Tech Stack

Tools & technologies

ERPReact

About the role

Key responsibilities & impact

Provide technical remote support to customers and dealers. Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly.
Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality.
Escalate unresolved concerns to manager and/or Director of Customer Support.
Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support.
Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote.
Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers.
Expected to travel up to 30% to customers’ locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products.
Validate and update data on Unit files based upon updates from the field and through remote support.
Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues.
Other duties assigned due to the need of the business.

Requirements

What you’ll need

Excellent communication skills and ability to work in a multi-discipline team environment.
A naturally outgoing individual with a profound ability to interact with customers and teams alike.
Ability to build lasting relationships with the customers and dealers.
Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly.
A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented.
Ability to execute agreed tasks and deadlines against performance metrics.
Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions.
Computer/ERP/Software literate able to use these tools to be successful.
Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits.
Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics.
Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics.
College education in mechanical, electrical or software. Technical college degree preferred or equivalent experience.
2-3 years of technical experience required preferable from design, production, or service roles.
Experience of using an ERP, CRM, Software applications required to remotely diagnose problems.
Proficient computer skills including Word, Excel, and PowerPoint.
Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.
Bilingual in Spanish is preferred but not required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cemen Tech Website LinkedIn All Job Openings 51 - 200 employees Founded 1969 🔧 Hardware 🤝 B2B Hardware
B2B Cemen Tech is a U. S. -based manufacturer and provider of volumetric (mobile) concrete mixers and related equipment. The company designs, builds, and sells computerized volumetric mixers, silos, parts, and service to contractors, municipalities, precast producers and other construction businesses, enabling on-site, on-demand concrete production that reduces waste and improves scheduling and mix control. Cemen Tech also supports customers with a dealer network, financing, training, and digital features (Accu-Pour™) and emphasizes performance guarantees and sustainability benefits. Technical Support Engineer 🔥 1 hour ago 🏢 Indianola – Onsite 💵 $25 - $34 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer ERP React Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical remote support to customers and dealers. Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly.
Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality.
Escalate unresolved concerns to manager and/or Director of Customer Support.
Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support.
Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote.
Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers.
Expected to travel up to 30% to customers’ locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products.
Validate and update data on Unit files based upon updates from the field and through remote support.
Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues.
Other duties assigned due to the need of the business. 🎯 Requirements
Excellent communication skills and ability to work in a multi-discipline team environment.
A naturally outgoing individual with a profound ability to interact with customers and teams alike.
Ability to build lasting relationships with the customers and dealers.
Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly.
A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented.
Ability to execute agreed tasks and deadlines against performance metrics.
Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions.
Computer/ERP/Software literate able to use these tools to be successful.
Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits.
Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics.
Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics.
College education in mechanical, electrical or software. Technical college degree preferred or equivalent experience.
2-3 years of technical experience required preferable from design, production, or service roles.
Experience of using an ERP, CRM, Software applications required to remotely diagnose problems.
Proficient computer skills including Word, Excel, and PowerPoint.
Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.
Bilingual in Spanish is preferred but not required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

mechanical systemshydraulic systemspneumatic systemselectrical systemsschematics interpretationtechnical documentationtroubleshootingcustomer service processesperformance metricstechnical support

Soft Skills

communication skillsteam collaborationcustomer relationship buildingproactiveorganizational skillstime managementgoal orientedcustomer satisfaction focusability to simplify complexityoutgoing personality

Certifications

technical college degreeequivalent experience