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About the role
Key responsibilities & impact- Answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials.
- Screen callers for study eligibility.
- Collect and enter personal data for those eligible to participate.
- Make outbound calls to schedule appointments, as needed.
Requirements
What you’ll need- High school diploma, or equivalent
- Associates Degree Preferred.
- 2 years of experience performing Quality Assurance in a call center environment or as call center leadership position
- Experience developing and implementing QA programs highly preferred.
- Excellent EXCEL and analytical skills.
- Strong written communication skills. Excellent grammar, spelling, and sentence construction.
- Excellent attention to Detail.
- fluent in English and Spanish
- Ability to sort information and interpret written and verbal instructions
- Minimum 2 year call center experience1 year sales, telemarketing, promotional, public relations or related experience preferred
- Data Entry experience
- Ability to work extended hours as needed.
Benefits
Comp & perks- Spoken Spanish-English bilingual fluency is required in our Call Center.
- This is a benefitted role which works 30+ hours per week. The Call Center operates Monday-Saturday.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality Assurancedata entryanalytical skillsEXCELcall center experiencesales experiencetelemarketing experiencepromotional experiencepublic relations experience
Soft Skills
written communicationattention to detailability to sort informationinterpret instructionsfluent in Englishfluent in Spanish
Certifications
high school diplomaassociates degree