Member Assistant Support

CEFCU

Member Assistant supporting CEFCU credit-union members with transactions, account issues, and financial products. Rotating across Member Centers while delivering needs-based service and maintaining compliance.

Posted 8/10/2026full-timeBloomington • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills while effectively educating members on financial products and services. Capable of maintaining compliance with regulations and policies while achieving performance goals in a team-oriented environment.

Highest-signal resume keywords

Customer ServiceSales SkillsFinancial Product KnowledgeNMLS Registration EligibilityTransaction Processing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash HandlingCheck ScanningTransaction VerificationReceptionist DutiesLobby Tracking

Soft Skills

PunctualityFlexibilityTeam CollaborationCommunication Skills

Tools & Technologies

Third-Party Systems

Certifications & Qualifications

NMLS Registration Eligibility

Industry Keywords

Member ServicesFinancial ServicesCreating Member LoyaltyGovernment RegulationsSAFE Act Compliance

About the role

Key responsibilities & impact

Rotate to different Member Centers and departments to meet intermittent staffing needs
Provide a professional, knowledgeable, and caring experience when members contact CEFCU
Demonstrate a needs-based sales and service focus measured through Member Center and Corporate Balanced Scorecards
Determine members’ financial needs through strategic questioning
Educate and cross-sell CEFCU, CEFCU Investment Services (CIS), and CEFCU Financial Services (CFS) products and services
Utilize Creating Member Loyalty (CML) skills
Process transactions, resolve account issues, and answer member questions
Use third-party systems for check scanning and transaction verification
Comply with government regulations and CEFCU policies
Maintain cash drawer limits and achieve performance goals
Promote member satisfaction and a professional image
Work as part of a team, maintain scheduling flexibility, and contribute to office duties
Provide the highest quality experience for internal and external members
Work Monday–Friday, 7:45 a.m.–5:15 p.m., and Saturdays, 8:45 a.m.–1:15 p.m.; take a weekday off when working Saturday

Requirements

What you’ll need

0–2 years’ experience
High school diploma or equivalent
Must be eligible to register with the Nationwide Mortgage Licensing System and Registration (NMLS) under the SAFE Act
Successful completion of the formal Member Assistant Training module
Ability to balance cashier’s checks and money orders
Ability to perform receptionist duties, including telephone etiquette, lobby tracking, brochure and rate updates
Punctual and regular attendance
Flexible working hours to meet various department needs
Ability to work with minimal supervision
Current, valid driver’s license
Acceptable driving record
Personal vehicle insurance
Saturdays are required, with a weekday off
Applicable college courses and/or commensurate experience preferred

Benefits

Comp & perks

Hourly shift premium of $0.60
Financial merit-based raises
Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account
Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
Life Insurance
Accidental Death & Dismemberment Insurance
Disability Benefits
Defined Benefit Plan – Pension
Defined Contribution Plan – 401K
Employee Assistance Program
Tuition reimbursement
Career growth through internal job postings
Management Development Program: formal mentoring and training
Opportunities to help improve and build the CEFCU of tomorrow through process teams
Opportunities to personally contribute to corporate financial literacy and community initiatives
Casual days to support local charities
Employee discounts on entertainment, cell phone plans, theme park tickets, and more
On-site fitness center, fitness classes, and wellness program