Retail Mortgage Lending Operations Manager

Cedar Band Corporation

Operations Manager leading day-to-day retail mortgage lending operations for CBC Mortgage Agency in South Jordan, UT. Ensuring operational efficiency and customer satisfaction within lending compliance standards.

Posted 7/28/2026full-timeSouth Jordan • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing mortgage banking operations, ensuring compliance with regulations such as CFPB, RESPA, and TILA, while leading and developing operational staff to enhance productivity and customer satisfaction.

Highest-signal resume keywords

Mortgage Banking Operations ExperienceOperations LeadershipKnowledge of TRID RegulationsEncompass ProficiencyLoan Pipeline Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Residential Mortgage LendingCompliance KnowledgeOperational Performance MetricsLoan Application ProcessingBudgeting and Expense Management

Soft Skills

LeadershipCommunicationOrganizational Skills

Tools & Technologies

EncompassLending PadMicrosoft Office

Industry Keywords

CFPBRESPATILATRIDHMDAECOAFair LendingFNMAFHLMCFHA

About the role

Key responsibilities & impact

Manage all branch operational activities from loan application through funding
Lead and develop branch operations staff including processors, loan assistants, and closing personnel
Ensure all loans meet company, investor, agency, state, and federal compliance requirements
Monitor loan pipeline to identify bottlenecks and ensure timely closings
Establish and monitor operational performance metrics including turn times, pull-through ratios, customer satisfaction, quality control, and productivity
Work closely with Loan Officers and Sales Manager to improve workflow, communication, and customer experience
Maintain compliance with CFPB, RESPA, TILA, TRID, HMDA, ECOA, Fair Lending, and applicable agency guidelines
Participate in recruiting, hiring, coaching, training, and performance management
Conduct regular pipeline and production meetings
Implement operational improvements and best practices
Coordinate with Underwriting, and Compliance teams
Assist with branch budgeting, staffing, and expense management
Ensure branch readiness for audits and examinations

Requirements

What you’ll need

5+ years of mortgage banking operations experience
3+ years in an operations leadership role
Thorough knowledge of residential mortgage lending
Knowledge of FNMA, FHLMC, FHA, VA, and USDA products
Knowledge of TRID, RESPA, HMDA, ECOA, Fair Lending, and CFPB regulations
Experience managing loan pipelines
Strong leadership, communication, and organizational skills
Experience with Encompass, Lending Pad and similar LOS
Proficiency with Microsoft Office

Benefits

Comp & perks

Fully eligible for medical, dental, vision, and other offered insurances
Quarterly performance bonus
401(k) with company match
Paid time off (PTO)
Options for professional development