Become the resident expert on our core tools: Microsoft 365 (Teams, SharePoint, Power Automate), WordPress, HubSpot, ActiveCampaign, FileMaker, and Dialpad.
Identify repetitive processes and build reliable, well-documented automations that the team will actually use long-term.
Write SOPs, troubleshooting guides, and process docs.
Diagnose real problems at the root level — not just surface symptoms — and guide teammates to lasting solutions via chat, call, or screen share.
Maintain and monitor the underlying systems, networks, and environments that keep operations running reliably.
Manage user accounts, permissions, and passwords. Keep systems organized before issues arise.

Requirements

Bachelor's degree in any field (4-year course), preferably IT, Computer Science, or a related discipline
At least 2 years of experience in tech support, IT administration, or infrastructure management
Proven troubleshooting experience — hardware, software, network, or systems level
Solid Microsoft 365 experience (Teams, SharePoint, Power Automate)
Ability to work California business hours (graveyard shift, PH time)

Benefits

Paid leaves — we provide paid time off so you can rest and recharge without worrying about lost income
Paid California public holidays — you will be paid on all California public holidays
Stable, long-term engagement — this is not a project-based or contractual role; we're looking for someone to grow with us

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingautomationprocess documentationIT administrationinfrastructure managementMicrosoft 365network managementuser account managementpermissions managementsystem monitoring

Soft Skills

problem-solvingcommunicationteam collaborationattention to detailorganizational skills