Marketing

• Owns key external-facing marketing channels and assets for their assigned segment or function, with a focus on positioning, storytelling and digital visibility to support sales team to effectively sell into these assigned segments and our overall market presence
• Works with the digital team on demand and lead generation efforts for these business segments
• Leads strategy and content planning for organic and paid social media, aligning with brand voice, campaign priorities, and channel best practices and regulations
• Partners with internal and external teams to manage and evolve the corporate website; oversees content updates, SEO optimization, and performance analytics
• Make recommendations on all marketing promotions that drive both sales revenue and ensure customer retention
• Maintains and evolves marketing asset templates, brand guidelines, and messaging frameworks; ensures consistency across all touchpoints
• Manages intake and prioritization of marketing requests across departments (e.g., Sales, Product, Clinical Ops), ensuring delivery of strategic assets and maintaining alignment to company goals Tracks marketing activities and results and stays abreast of pipeline growth
• Serves as the “Voice of the Customer” to synthesize insights from customer conversations, reviews, surveys, feedback, and stories to showcase our impact and leverage as content in presentations, websites, and interactive sites
• Develops a deep understanding of our customers – how they buy, why they buy when they buy, and how to reach them
• Enables Sales and Success Teams for Success
• Becomes an expert on product applications and service offerings to serve as a resource to sales and success teams on messaging, positioning and value we deliver
• Collaborate with Sales, Product and Clinical teams to develop and refine value propositions and benefits statements to improve go-to-market (GTM) strategies and resources.
• Partner with Sales leadership to design and maintain scalable enablement resources (playbooks, persona guides, content repositories) that improve sales efficiency and accelerate pipeline growth.
• Works with Product Management and Sales Strategy to maintain an understanding of competitors and develops winning strategies, and serves as resource for sales team in competitive positioning
• Participates in tradeshows as needed
• Conducts market research to keep knowledge current across healthcare landscape, while keeping a pulse on our key competitors
• Develops relationships with customers/clients and partners with Product Team to arrange field visits
• Maintain compliance with ComplexCare Solutions policies, procedures and mission statement
• Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
• Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of the Employer.

Senior Marketing Manager

QA Engineer

• Assist Quality Manager in meeting and attempting to exceed daily, weekly, and monthly quality goals
• Motivate and inspire the team to exceed goals
• Support new hire staff during their “nesting” period to assist with quality audits, answer questions, mentor, and provide performance feedback
• Identify opportunities for development and continuous improvement
• Provide assistance with call scripter tool
• Provide feedback to the training team regarding any trends noted that would warrant further trainings
• Assist with client calibration call retrieval, review and analysis
• Assist with complaint call retrieval and review
• Remain calibrated with Quality Manager when conducting quality audits
• Actively participate in team meetings and call calibrations as well as provide quality coaching as needed
• Produce reports reflecting individual and overall results during nesting and coaching sessions
• Analyze trends from reports to assist quality manager and training team
• Support quality remediation activity
• Maintain compliance with ComplexCare Solutions’ policies, procedures and mission statement
• Adhere to all confidentiality and HIPAA requirements
• Fulfill responsibilities and/or duties reasonably provided by ComplexCare Solutions for operational and financial success of the Employer.

CCS

Senior Marketing Manager

Lead Quality Assurance Specialist