Customer Service Call Center

CCS

Patient Advocate Representative delivering first-class customer service in call center operations for CCS Medical. Handling patient inquiries and ensuring timely shipping of reorders in a patient-centric dynamic environment.

Posted 5/1/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Obtain and process authorizations for reorders.
Resolve patient issues and ensure accurate reorder processing via phone, document processing, and medical record validation.
Ensure patients have all required medical documentation to permit billing of services as assigned.
Maximize patient base through retention efforts and cross-selling via phone.
Handle inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
Audit configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
Maintain a strong understanding of medical documentation, insurance requirements, and company procedures.
Maintain a high degree of confidentiality always due to access to sensitive information.
Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department.

Requirements

What you’ll need

Minimum high School diploma or GED equivalent.
Customer Service Experience Preferred.
Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
Exceptional phone and email etiquette.
Position may require evening and weekend availability.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Ongoing training and professional development
Remote or hybrid work options
Wellness programs and mental health support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical documentationinsurance verificationdata entrybilling servicesauditingreorder processingcross-selling

Soft Skills

customer serviceattention to detailmulti-taskingcommunicationorganizational skillsphone etiquetteemail etiquetteproblem-solvingconfidentialityflexibility

Certifications

high school diplomaGED