Customer Support, Spanish/Italian
CBREX
Customer Support Specialist, Spanish/Italian
CBREX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver empathetic, accurate, and timely user support.
- Stay up to date on products and community standards to provide effective solutions.
- Make thoughtful, community-focused decisions in complex situations.
- Investigate and resolve user issues, including account access and abuse reports.
- Respond to user inquiries with professionalism, empathy, and efficiency.
- Leverage market-specific insights to identify scalable improvements in user support.
- Analyze data to optimize workflows and enhance user experience.
- Enforce Terms of Use by monitoring and addressing reports of abusive content.
- Identify trends and escalate emerging or complex issues to the global team.
Requirements
- Language proficiency: Spanish OR Italian: C1-C2 level (native or near-native).
- English: B2 level or higher.
- Excellent interpersonal and communication skills with a genuine sense of empathy.
- Proactive and community-oriented mindset.
- Strong analytical skills with attention to detail.
- Ability to interpret and apply community standards consistently.
- Familiarity with online communities or social platforms (training provided).
Benefits
- Competitive Salary
- Performance bonus
- Relocation support: Assistance provided for candidates relocating to Greece.
- Career development: Continuous training, growth opportunities, and mentorship.
- Work environment: International, inclusive, and supportive workplace culture.
- Flexibility: Hybrid and adaptable working conditions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisworkflow optimizationissue resolutionaccount access managementabuse report investigation
Soft skills
empathyinterpersonal skillscommunication skillsproactive mindsetcommunity-oriented mindsetanalytical skillsattention to detail