Customer Support Representative, French-Speaking
CBREX
Junior Customer Support Representative, Italian-Speaking
CBREX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇷 Greece
Visit company websiteJob Level
Junior
About the role
- Handle customer inquiries via phone, email, and chat, providing professional, accurate, and timely responses
- Assist customers with product-related questions, issues, and troubleshooting
- Provide technical support when necessary and escalate complex inquiries to the appropriate departments
- Maintain customer records and document interactions in the CRM system
- Strive to meet and exceed customer satisfaction and performance targets
- Contribute to continuous improvement in customer service processes and workflows
Requirements
- Language Skills: Native or fluent in Italian; proficiency in English (B2 or higher)
- Strong communication skills and a positive, customer-first attitude
- Ability to handle customer inquiries with patience, empathy, and professionalism
- No prior experience required – comprehensive training will be provided
- Basic computer skills and ability to work with customer service tools and software
- A team player with a proactive approach to learning and problem-solving
Benefits
- Competitive salary and benefits package
- Comprehensive training program
- Opportunities for career growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillscustomer-first attitudepatienceempathyprofessionalismteam playerproactive approachproblem-solving