CBREX

Customer Service Representative, Dutch Speaker

CBREX

full-time

Posted on:

Location: 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

About the role

  • Respond to customer inquiries via phone, email, and chat, providing clear and effective solutions.
  • Assist with product-related questions, technical troubleshooting, and order management.
  • Escalate complex issues to the appropriate team when necessary.
  • Maintain a high level of customer satisfaction through proactive and personalized support.
  • Accurately document customer interactions and resolutions in the CRM system.

Requirements

  • Native or fluent in Dutch (C2 level).
  • Strong communication skills in English (minimum B2 level).
  • Excellent problem-solving skills and attention to detail.
  • Ability to adapt to a rotational schedule, including weekends and public holidays.
  • No prior experience required – entry-level candidates are welcome !
  • Willingness to work on-site in Lisbon.