About the role
- Handle customer inquiries in Hebrew across phone, email, and chat.
- Provide accurate information and resolve customer issues efficiently.
- Ensure customer satisfaction by offering timely and empathetic support.
- Collaborate with internal teams to escalate and resolve complex cases.
- Work in line with company procedures and service quality standards.
Requirements
- Language skills: Native or C1/C2 level in Hebrew.
- Minimum B2 level in English (written and verbal).
- Full-time availability.
- Strong communication and problem-solving skills.
- Customer-oriented mindset with attention to detail.
- Must already be based in Lithuania (remote work permitted).
- Full-time employment.
- Competitive salary package.
- Bonus of €100 gross per month (based on KPI fulfillment).
- Remote work flexibility within Lithuania.
- Paid work on bank holidays.
- Ongoing training and professional development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsproblem-solving skillscustomer-oriented mindsetattention to detailempathetic support