Enterprise Voice Specialist – Network Solutions

CBIZ

Enterprise Voice Specialist supporting modern communication technologies and troubleshooting voice issues. Fostering reliable communication experiences across the organization for CBIZ.

Posted 7/8/2026full-timeMaryland Heights • Maryland, Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in VoIP/SIP telephony environments, with strong troubleshooting and issue-escalation management skills. Capable of analyzing user impact and providing feedback for service improvements while maintaining effective communication across all organizational levels.

Highest-signal resume keywords

VoIP/SIP SupportTroubleshooting SkillsTechnical DocumentationAnalytical SkillsIndependent Work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telephony ConfigurationFirmware RolloutsQuality Assurance TestingNetwork Configuration AnalysisTechnical Instructions Following

Soft Skills

Exceptional ListeningAnalytical SkillsCommunication Skills

Tools & Technologies

VoIP SystemsHelp Desk Software

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Telephony EnvironmentsCall QualityTrouble TicketsEnd User TrainingHelp Desk Documentation

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Work with VoIP providers to identify the best solution for the small branch offices
Configure settings and validate phones.
Provide testing of telephony products for quality assurance, configuration enhancements and Firmware rollouts.
Work Tier 3 branch trouble tickets for call quality and training opportunities.
Assist in the development of end user and Help Desk training.
Create and maintain end user and Help Desk documentation.
Remotely diagnose and troubleshoot complex, non-routine technical problems.
Analyze user impact because of changes in hardware, software, and network configurations to identify trends and evaluate risk.
Provide feedback to drive service improvements.
Maintain flexibility in daily work schedule based on business needs.

Requirements

What you’ll need

Bachelor’s degree from an accredited college or technical school, or equivalent relevant experience
Experience supporting telephony environments (VoIP/SIP)
Ability to work independently and manage multiple priorities
Strong troubleshooting and issue-escalation management skills
Exceptional listening and analytical skills
Ability to process information with high levels of accuracy
Proficient use of applicable technology
Ability to follow technical instructions and guidelines
Ability to document daily activities and system functions
Demonstrated ability to communicate verbally and in writing throughout all levels of the organization
Work varying shifts to accommodate business needs including evening, weekend, and holiday coverage.

Benefits

Comp & perks

Paid time off
Professional development opportunities