Helpdesk Analyst I

CBIZ

Helpdesk Analyst I providing support for service issues including troubleshooting and customer service. Working with technology and maintaining documentation while ensuring quality service delivery.

Posted 6/23/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $31 per hourWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

React to level 1 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Provide superior customer service by being courteous, knowledgeable, and professional
Respond to and log all inquiries received from clients via telephone, email, or client portal
Create properly formatted tickets on all inquiries in ticket management software
Keep well documented and updated case notes on all tickets daily
Create and maintain client-related documentation

Requirements

What you’ll need

High School Diploma or GED equivalent required
Proficient use of applicable technology
Ability to follow technical instructions and guidelines
Able to work in a team environment
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
Ability to travel as required by business and on-call availability
Able to lift up to 50 lbs

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CBIZ Website LinkedIn All Job Openings 10,000+ employees Founded 1996 🤝 B2B 💸 Finance 🏢 Enterprise B2B
Finance
Enterprise CBIZ is a national professional services firm built for the middle market that provides accounting, tax, advisory, benefits, insurance, and technology solutions to businesses and organizations. The company combines local relationships with national resources to deliver services including audit and attest (through its licensed CPA entity), tax planning and compliance, risk and advisory, HR and benefits administration, insurance solutions, investment and transaction advisory, and technology and cybersecurity services. CBIZ focuses on industry-specific guidance and data-driven insights to help clients grow, manage risk, and improve operations. Helpdesk Analyst I Job not on LinkedIn 🔥 5 minutes ago 🔔 Pennsylvania – Remote 💵 $26 - $31 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
React to level 1 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Provide superior customer service by being courteous, knowledgeable, and professional
Respond to and log all inquiries received from clients via telephone, email, or client portal
Create properly formatted tickets on all inquiries in ticket management software
Keep well documented and updated case notes on all tickets daily
Create and maintain client-related documentation 🎯 Requirements
High School Diploma or GED equivalent required
Proficient use of applicable technology
Ability to follow technical instructions and guidelines
Able to work in a team environment
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
Ability to travel as required by business and on-call availability
Able to lift up to 50 lbs Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Help Desk Support 🔥 3 hours ago MEI Rigging & Crating 1001 - 5000 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings Help Desk Support providing technical assistance and troubleshooting for computer systems, desktops, and networks. Supporting users across multiple locations and resolving technical issues effectively. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Help Desk Specialist 🕒 2 days ago LifeStance Health 5001 - 10000 ⚕️ Healthcare Insurance 📡 Telecommunications 🧘 Wellness Website LinkedIn All Job Openings IT Support Specialist providing front-line technical support for clinical applications at LifeStance Health. Ensuring timely resolution of user support requests and collaborating cross-functionally. 🇺🇸 United States – Remote 💵 $25 - $28 / hour 💰 Private Equity Round on 2016-12 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor EDI Helpdesk Representative 🕒 2 days ago Gainwell Technologies 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings EDI Helpdesk Representative at Gainwell, aiding healthcare providers through technological solutions. Engaging in inquiries and issue resolution to enhance Medicaid operations in Montana. 🇺🇸 United States – Remote 💵 $35k - $50k / year 💰 Grant on 2023-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor IT Engineer 🕒 3 days ago Updater 201 - 500 👥 B2C 🏢 Enterprise 🏪 Marketplace Website LinkedIn All Job Openings IT Engineer at Updater managing Helpdesk operations and documentation for IT team. Providing support across SaaS applications and improving IT processes with AI tools. 🇺🇸 United States – Remote 💵 $80k - $100k / year 💰 $215M Debt Financing on 2022-05 ⏰ Full Time 🟢 Junior 💻 IT Support 🦅 H1B Visa Sponsor Technical Business Unit Manager 🕒 3 days ago Jabil 10,000+ employees 🤝 B2B Website LinkedIn All Job Openings Manager overseeing alignment of customer and Jabil's technology road maps. Capable of enhancing client relationships and managing complex technology projects. 🇺🇸 United States – Remote 💵 $115.5k - $207.9k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingO365password resetsinternet connectivityserversworkstationsemailsoftware applicationsticket management softwarecase documentation

Soft Skills

customer servicecourteousknowledgeableprofessionalteamworkcommunicationverbal communicationwritten communicationattention to detailproblem-solving

Certifications

High School DiplomaGED equivalent