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Client Success Account Manager – HCM
CBIZClient Success Account Manager at CBIZ providing exceptional service for HR software solutions. Managing client relationships and ensuring software functionality and satisfaction.
About the role
Key responsibilities & impact- Provide exceptional client service and technical support for our Centrally HR product
- Serve as the primary point of contact for clients, assisting them with system navigation and troubleshooting issues
- Manage day-to-day services for an assigned block of accounts
- Offer assistance with account management and technical support of UKG products
- Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
- Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
- Proactively identify opportunities to improve system functionality and client satisfaction
- Coordinate client meetings as needed
- Conduct regular system audits to ensure data accuracy and compliance
- Maintain data integrity and quality with any applicable software on a timely basis
Requirements
What you’ll need- High School Diploma or GED equivalent required; Bachelor's degree preferred
- 3 years of experience in industry or related field
- Strong communication skills both oral and written with all levels of an organization, both internally and externally
- Must obtain and preserve required licenses/certifications as required
- Proficient use of applicable technology
- Able to work in a team environment as well as independently
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Travel based on client and business needs
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Hybrid work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client servicetechnical supportcommunicationcollaborationproblem-solvingaccount managementdata integritycustomer satisfactionteamworkindependence
Certifications
High School DiplomaGEDBachelor's degree