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Client Success Account Manager – HCM
CBIZClient Success Account Manager at CBIZ providing exceptional service for HR software solutions. Managing client relationships and ensuring software functionality and satisfaction.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client servicetechnical supportcommunicationcollaborationproblem-solvingaccount managementdata integritycustomer satisfactionteamworkindependence
Tools & Technologies
UKG productsCentrally HR
Certifications & Qualifications
High School DiplomaGEDBachelor's degree
Industry Keywords
system navigationtroubleshootingdata accuracycompliancesystem audits
About the role
Key responsibilities & impact- Provide exceptional client service and technical support for our Centrally HR product
- Serve as the primary point of contact for clients, assisting them with system navigation and troubleshooting issues
- Manage day-to-day services for an assigned block of accounts
- Offer assistance with account management and technical support of UKG products
- Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
- Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
- Proactively identify opportunities to improve system functionality and client satisfaction
- Coordinate client meetings as needed
- Conduct regular system audits to ensure data accuracy and compliance
- Maintain data integrity and quality with any applicable software on a timely basis
Requirements
What you’ll need- High School Diploma or GED equivalent required; Bachelor's degree preferred
- 3 years of experience in industry or related field
- Strong communication skills both oral and written with all levels of an organization, both internally and externally
- Must obtain and preserve required licenses/certifications as required
- Proficient use of applicable technology
- Able to work in a team environment as well as independently
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Travel based on client and business needs
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Hybrid work environment