HR Benefits Service Specialist

CBIZ

Benefits Service Specialist managing day-to-day benefits support for assigned accounts. Handling benefits renewals and open enrollments while collaborating closely with clients and vendors to ensure seamless operations.

Posted 5/6/2026full-timeRoanoke • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manages the day-to-day of Benefits Support services for an assigned block of accounts to include the Benefits Renewal and Open Enrollment process and Level 2 support
Acts as an outward-facing, dedicated resource for assigned accounts, typically with direct client contact
Organizes daily tasks and manages workload
Escalates client concerns when appropriate
Implements renewal changes and provides support throughout open enrollment including communication with client contacts, internal and external vendors
Conducts client meetings, as needed, for Benefits Renewal and Open Enrollment
Knowledge of payroll processes and other services offered by CBIZ
Maintains data integrity and quality with any applicable software on a timely basis
Establishes and preserves a solid business rapport with clients, external brokers and internal matrix partners such as CBIZ HCM Account Manager, CBIZ Employee Benefits, CBIZ FLEX/COBRA Benefits Team and CBIZ HRO
Works to understand processes, procedures and programs
Works to meet department metrics and goals as established by team supervisor
Additional responsibilities as assigned

Requirements

What you’ll need

High School Diploma or GED equivalent required; Bachelor's degree preferred
3 years of experience in industry or related field
Strong communication skills both oral and written with all levels of an organization, both internally and externally
Must obtain and preserve required licenses/certifications as required
Proficient use of applicable technology
Able to work in a team environment as well as independently
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Travel based on client and business needs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Benefits RenewalOpen Enrollmentdata integritypayroll processes

Soft Skills

communication skillsorganizational skillsclient relationship managementteamworkindependence

Certifications

High School DiplomaGEDBachelor's degree