Payroll Implementation Lead

CBIZ

Payroll Implementation Team Lead managing a team of consultants at CBIZ. Guiding team success while improving internal processes and client transitions.

Posted 5/2/2026full-timeRoanoke • Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure team success.
Identify areas of weakness within the team and assist in developing strategies to overcome these challenges.
Foster a collaborative and positive team environment, encouraging continuous improvement and professional development.
Improve and manage CBIZ internal processes, including order approval.
Develop and update training materials and processes to reduce the hours spent on training while maintaining high-quality standards.
Identify opportunities for automation and streamlining of workflows.
Implement best practices and ensure adherence to company standards and policies.
Identify and triage client escalations to ensure timely resolution.
Assist with the CHR Manager Salesforce Queue, primarily focusing on sales escalations.
Avoid client delayed starts. Ensure efficient transition from kickoff to active implementation to meet CBIZ CHR revenue targets and keep your team workload lower.

Requirements

What you’ll need

High School Diploma or GED equivalent required; Bachelor's degree preferred
More than 3 years of directly related experience in the relevant industry
Must maintain current required licenses and certifications relevant to field of expertise
Demonstrate industry experience and technical knowledge in area of expertise
Proficient use of applicable technology
Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
Strong communication skills both oral and written with all levels of an organization, both internally and externally

Benefits

Comp & perks

Health Insurance
Professional Development Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementworkflow automationtraining material developmentclient escalation managementorder approval management

Soft Skills

team managementguidancesupportmotivationcollaborationcontinuous improvementprofessional developmentcommunication

Certifications

High School DiplomaGEDBachelor's degree