Help Desk Team Leader – Network Solutions

CBIZ

Help Desk Team Leader overseeing Proactive Support team at CBIZ, enhancing network and technology experiences. Responsible for driving improvement initiatives and managing support operations.

Posted 4/20/2026full-timeRemote • Maryland, Montana • 🇺🇸 United StatesSenior💰 $55,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Lead teams of support associates focused on the Branch and Home Office network and voice hardware, software, processes, and technologies
Develop and maintain effective organization of responsibility, including efficient recruiting, training, performance standards, delineation of duties and responsibilities, forecasting and supervision
Establish and maintain effective communications and relationships across teams, departments, countries, vendors, and other divisions
Must be able to establish and maintain effective relationships with vendors while aligning to the firm’s objectives
Hold teams accountable through data analytics
Align team activities, strategies, responsibilities, and objectives with the firm’s strategic direction while ensuring prudent use of the firm’s financial resources
Provide leadership, development, and mentoring to associates through examples and timely feedback and performance measurement
Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships
Supervise and manage overall performance of assigned associates
Continue to spend a significant amount of time performing individual tasks related to the success of the team
Act as a liaison between CBIZ associates and the client
Responsible for staffing, performance management and disciplinary action for assigned team
Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth
Handle the escalations for assigned team
Create and update procedures and documentation to improve efficiency and effectiveness
Train associates in new activities, policies, technical systems, and procedures
Lead and attend department meetings, team meetings, and 1:1s with assigned associates
Complete performance reviews and make salary recommendations for assigned direct reports
Assume responsibilities for related duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Minimum of 3 years’ experience directly related to technical support of information systems technology

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CBIZ Website LinkedIn All Job Openings 10,000+ employees Founded 1996 🤝 B2B 💸 Finance 🏢 Enterprise B2B
Finance
Enterprise CBIZ is a national professional services firm built for the middle market that provides accounting, tax, advisory, benefits, insurance, and technology solutions to businesses and organizations. The company combines local relationships with national resources to deliver services including audit and attest (through its licensed CPA entity), tax planning and compliance, risk and advisory, HR and benefits administration, insurance solutions, investment and transaction advisory, and technology and cybersecurity services. CBIZ focuses on industry-specific guidance and data-driven insights to help clients grow, manage risk, and improve operations. Help Desk Team Leader – Network Solutions 🔥 0 minutes ago 🦀 Maryland, Missouri – Remote 💵 $55k - $75k / year ⏰ Full Time 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead teams of support associates focused on the Branch and Home Office network and voice hardware, software, processes, and technologies
Develop and maintain effective organization of responsibility, including efficient recruiting, training, performance standards, delineation of duties and responsibilities, forecasting and supervision
Establish and maintain effective communications and relationships across teams, departments, countries, vendors, and other divisions
Must be able to establish and maintain effective relationships with vendors while aligning to the firm’s objectives
Hold teams accountable through data analytics
Align team activities, strategies, responsibilities, and objectives with the firm’s strategic direction while ensuring prudent use of the firm’s financial resources
Provide leadership, development, and mentoring to associates through examples and timely feedback and performance measurement
Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships
Supervise and manage overall performance of assigned associates
Continue to spend a significant amount of time performing individual tasks related to the success of the team
Act as a liaison between CBIZ associates and the client
Responsible for staffing, performance management and disciplinary action for assigned team
Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth
Handle the escalations for assigned team
Create and update procedures and documentation to improve efficiency and effectiveness
Train associates in new activities, policies, technical systems, and procedures
Lead and attend department meetings, team meetings, and 1:1s with assigned associates
Complete performance reviews and make salary recommendations for assigned direct reports
Assume responsibilities for related duties as assigned 🎯 Requirements
High School Diploma or GED required
Minimum of 3 years’ experience directly related to technical support of information systems technology Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Helpdesk Technician I 🔥 8 minutes ago CyberSheath 51 - 200 🔒 Cybersecurity 📋 Compliance 💳 Fintech Website LinkedIn All Job Openings Helpdesk Technician providing day-to-day support for CyberSheath's IT systems, resolving technical issues and ensuring customer service excellence. 🇺🇸 United States – Remote 💵 $55k - $68k / year 💰 Private Equity Round on 2021-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Helpdesk Technician II 🔥 8 minutes ago CyberSheath 51 - 200 🔒 Cybersecurity 📋 Compliance 💳 Fintech Website LinkedIn All Job Openings Helpdesk Technician providing day-to-day technical support for CyberSheath’s IT systems and clients. Responsible for troubleshooting, maintaining client IT infrastructure, and excellent customer service. 🇺🇸 United States – Remote 💵 $70k - $83k / year 💰 Private Equity Round on 2021-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Help Desk Technician 🕒 2 days ago INVICTA SOFTWARE 11 - 50 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Help Desk Technician providing technical support for internal users and clients at Invicta Software. Ensuring productivity and resolving IT challenges efficiently in a dynamic IT team. 🇺🇸 United States – Remote 💵 $50k - $66k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Enterprise Architect – AI 🕒 2 days ago Marsh McLennan 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Enterprise Architect enabling business and IT leaders in investment decisions while providing technology guidance at Marsh McLennan Agency. Driving AI adoption and providing best practices within architecture. 🇺🇸 United States – Remote 💵 $115.8k - $202.7k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support 🦅 H1B Visa Sponsor Senior Director, AI Enterprise Architect 🕒 3 days ago Salesforce 10,000+ employees ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Senior Director guiding AI enterprise architecture for Salesforce, partnering with C-level executives at Fortune 1000 companies and leading architectural modernization efforts. 🇺🇸 United States – Remote 💵 $150.1k - $320.6k / year ⏰ Full Time 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supportdata analyticsperformance managementrecruitingtrainingdocumentationproceduresoperational strategiesperformance measurementescalation handling

Soft Skills

leadershipmentoringcommunicationrelationship buildingteam managementaccountabilityorganizational skillsstrategic alignmentfeedbackownership

Certifications

High School DiplomaGED