Help Desk Team Leader – Network Solutions
CBIZ
full-time
Posted on:
Location Type: Remote
Location: Maryland • Montana • United States
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Salary
💰 $55,000 - $75,000 per year
Job Level
About the role
- Lead teams of support associates focused on the Branch and Home Office network and voice hardware, software, processes, and technologies
- Develop and maintain effective organization of responsibility, including efficient recruiting, training, performance standards, delineation of duties and responsibilities, forecasting and supervision
- Establish and maintain effective communications and relationships across teams, departments, countries, vendors, and other divisions
- Must be able to establish and maintain effective relationships with vendors while aligning to the firm’s objectives
- Hold teams accountable through data analytics
- Align team activities, strategies, responsibilities, and objectives with the firm’s strategic direction while ensuring prudent use of the firm’s financial resources
- Provide leadership, development, and mentoring to associates through examples and timely feedback and performance measurement
- Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships
- Supervise and manage overall performance of assigned associates
- Continue to spend a significant amount of time performing individual tasks related to the success of the team
- Act as a liaison between CBIZ associates and the client
- Responsible for staffing, performance management and disciplinary action for assigned team
- Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth
- Handle the escalations for assigned team
- Create and update procedures and documentation to improve efficiency and effectiveness
- Train associates in new activities, policies, technical systems, and procedures
- Lead and attend department meetings, team meetings, and 1:1s with assigned associates
- Complete performance reviews and make salary recommendations for assigned direct reports
- Assume responsibilities for related duties as assigned
Requirements
- High School Diploma or GED required
- Minimum of 3 years’ experience directly related to technical support of information systems technology
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportdata analyticsperformance managementrecruitingtrainingdocumentationproceduresoperational strategiesperformance measurementescalation handling
Soft Skills
leadershipmentoringcommunicationrelationship buildingteam managementaccountabilityorganizational skillsstrategic alignmentfeedbackownership
Certifications
High School DiplomaGED