CBIZ

Network Support Specialist

CBIZ

full-time

Posted on:

Location Type: Remote

Location: Maryland • Montana • United States

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Salary

💰 $22 - $30 per hour

About the role

  • Diagnose and troubleshoot network and telephony issues for Edward Jones global branch offices.
  • Provide high-quality technical support to partner teams such as Branch Network Operations (BNO) and Branch Voice Operations (BVO).
  • Assist in optimizing service delivery, empowering Edward Jones Financial Advisors to better serve their clients.
  • Maintain and enhance network and telephony performance to support critical business operations.

Requirements

  • Basic knowledge of telecommunications principles and practices
  • Basic experience in support of and maintenance of network and/or telecommunications systems
  • Working knowledge of branch telecommunications
  • Working knowledge of carrier-provided data and voice communication circuits
  • Experienced in developing support procedures for Helpdesk and Branch office to resolve basic branch telecommunications and networking issues
  • Self-motivated and able to function with minimal supervision
  • Task-oriented and focused on resolving issues
  • Effective working on a team and/or individually
  • Ability to analyze, identify and resolve basic branch offices network problems independently and/or within a team environment
  • Strong customer service skills including the ability to deal with issues diplomatically and patiently, successfully handling complaints, problems, questions, conflicts and suggestions
  • Strong interpersonal skills required to successfully work with Edward Jones Financial Advisors (FAs), Branch Office Administrators (BOAs), and leaders, team members and other CBIZ and Edward Jones associates
  • Strong verbal and technical skills, including the ability to communicate technical information in lay-terms to end users
  • Basic knowledge of branch office hardware, software and operating systems.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network troubleshootingtelephony supporttelecommunications principlesnetwork maintenancebranch telecommunicationsdata communication circuitsvoice communication circuitssupport procedures developmentproblem analysisissue resolution
Soft Skills
self-motivatedtask-orientedteamworkcustomer serviceinterpersonal skillsverbal communicationtechnical communicationdiplomacypatienceconflict resolution