Payroll Implementation Team Lead
CBIZ
full-time
Posted on:
Location Type: Hybrid
Location: Roanoke • Virginia • United States
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Job Level
About the role
- Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure team success.
- Identify areas of weakness within the team and assist in developing strategies to overcome these challenges.
- Foster a collaborative and positive team environment, encouraging continuous improvement and professional development.
- Improve and manage CBIZ internal processes, including order approval.
- Develop and update training materials and processes to reduce the hours spent on training while maintaining high-quality standards.
- Identify opportunities for automation and streamlining of workflows.
- Implement best practices and ensure adherence to company standards and policies.
- Identify and triage client escalations to ensure timely resolution.
- Assist with the CHR Manager Salesforce Queue, primarily focusing on sales escalations.
- Avoid client delayed starts. Ensure efficient transition from kickoff to active implementation to meet CBIZ CHR revenue targets and keep your team workload lower.
Requirements
- High School Diploma or GED equivalent required; Bachelor's degree preferred
- More than 3 years of directly related experience in the relevant industry
- Must maintain current required licenses and certifications relevant to field of expertise
- Demonstrate industry experience and technical knowledge in area of expertise
- Proficient use of applicable technology
- Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
- Strong communication skills both oral and written with all levels of an organization, both internally and externally
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team managementguidancesupportmotivationcollaborationcontinuous improvementprofessional developmentcommunicationproblem-solvingclient escalation management
Certifications
High School DiplomaGEDBachelor's degree