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CBCS

Claims Account Manager

CBCS

Account Manager for CBCS managing client relationships and driving performance across claims programs. Overseeing auto and general liability, and workers’ compensation programs.

Posted 6/15/2026full-timeRemote • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal
  • Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes
  • Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements
  • Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes
  • Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies
  • Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting
  • Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance
  • Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities

Requirements

What you’ll need
  • 3–7+ years of experience within a TPA, insurance carrier, or claims organization
  • Strong background in auto liability, general liability, and/or workers’ compensation claims
  • Proven experience in a client-facing, consultative, or account management role
  • Bachelor’s degree preferred
  • Industry designations such as AIC, CPCU, or similar are a plus

Benefits

Comp & perks
  • Health insurance
  • retirement plans
  • flexible work arrangements
  • professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
claims analysiscost containment strategiesprogram optimizationfinancial reconciliationdata analysis
Soft Skills
relationship managementclient-facingconsultative skillspresentation skillsproblem-solving
Certifications
AICCPCU