Customer Success Manager

Caya

Customer Success Manager für Caya, Anbieter automatisierter Dokumentenprozesse. Betreuung von SaaS-Kund*innen und Ausbau von Umsatz durch Up- und Cross-Selling.

Posted 8/13/2026full-timeBerlin • 🇩🇪 GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, focusing on Customer Happiness, Product Adoption, and MRR Growth. Proficient in utilizing the MEDDIC methodology to identify and close expansion opportunities while fostering collaboration with Sales and Marketing teams.

Highest-signal resume keywords

Customer Relationship ManagementMEDDIC MethodologyRevenue GenerationBilingual Communication (German and English)Customer Onboarding

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicationProblem SolvingTeam-OrientedApproachable MannerSales-Driven

Tools & Technologies

Document Automation SuiteCloud Products

Industry Keywords

SaaSCustomer RetentionChurn PreventionCross-Sell OpportunitiesCustomer Happiness

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own key metrics such as Customer Happiness, Product Adoption and MRR Growth
Proactively support customers during implementation, adoption and strategic development
Identify up- and cross-sell opportunities within the customer base and close expansion deals independently
Use the MEDDIC methodology with key customers to qualify and close expansion opportunities
Design and execute campaigns for customer retention, customer happiness and churn prevention
Manage customer onboarding processes for the Document Automation Suite
Participate in deal challenges and coaching sessions, develop revenue skills and maintain forecasts
Work closely with the team, Sales and Marketing to maximize growth opportunities

Requirements

What you’ll need

Strong communicator with a passion for solving customer problems and spotting growth opportunities
Sales-driven with a willingness to actively contribute to revenue generation
Experience with the MEDDIC methodology or willingness to learn it proactively
Approachable and professional manner
Team-oriented working style and interest in deals and best practices
Enthusiasm for cloud products and interest in joining a growing SaaS startup
1–2 years of experience in customer-facing roles, project responsibility or initial sales experience advantageous
Career changers welcome
Excellent communication skills in German and English required
Based in Berlin and willing to meet colleagues 2–3 times per week at the Kreuzberg office

Benefits

Comp & perks

Regular coaching, deal challenges and sparring on up-/cross-sell with experienced sales colleagues
Strong Customer Success team and close collaboration with Sales, Marketing and Operations
Significant influence on CS and revenue processes and rapid ownership of responsibilities
Continuous transparency from the C-level
Open, warm and ambitious team with strong camaraderie
Hybrid work with flexible choice between home office and office
Home office equipment provided (laptop, monitor, chair, desk, etc.)
Performance-based bonus model including an up-/cross-sell component
Subsidy for Urban Sports, BVG or other mobility providers
Flexible working model without a rigid 9-to-5 schedule