Customer Service Agent

CAVU

Customer Service Agent for CAVU providing service to US markets via calls and emails. Managing customer bookings and inquiries while ensuring exceptional service standards.

Posted 5/12/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide excellent customer service via inbound and outbound telephone calls and email
Support customers with bookings, reservations, and product information
Handle distribution channel enquiries professionally and efficiently
Carry out ad hoc administrative tasks to support the wider team
Collaborate with colleagues globally to ensure consistency and service excellence

Requirements

What you’ll need

Previous experience in a call center or customer service role
Being computer literate
Strong written communication skills with excellent spelling and grammar
Confident handling both inbound and outbound calls
A customer-first mindset and ability to work independently
Looking for a long-term role with opportunities to grow and develop

Benefits

Comp & perks

Excellent customer service via inbound and outbound telephone calls and email
Support customers with bookings, reservations, and product information
Handle distribution channel enquiries professionally and efficiently
Collaborate with colleagues globally to ensure consistency and service excellence

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicewritten communicationindependent workcollaborationattention to detailproblem-solvingprofessionalismservice excellenceadaptabilitycustomer-first mindset