Bilingual Certification Operations Assistant, Spanish

Catholic Charities of the Archdiocese of New York

Bilingual Certification Operations Assistant supporting CCOF’s certification programs in both Spanish and English. Engaging in data entry and customer service for organic certification.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $50,479 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Bilingual proficiency in English and Spanish is essential for effective communication with clients. Strong organizational skills, attention to detail, and the ability to manage competing deadlines while providing high-quality customer service are critical for success in this role.

Highest-signal resume keywords

Bilingual Proficiency in English and SpanishData Entry SkillsCustomer Service ProfessionalismTeam CollaborationProficient Computer Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTyping SkillsCritical ThinkingTime ManagementOrganizational Skills

Soft Skills

CollaborationProfessionalismAttention to DetailMotivationCommunication

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft TeamsMicrosoft ExcelAdobe Acrobat

Industry Keywords

Customer ServiceDatabase ManagementClient SupportPeer-to-Peer TrainingInclusivity

About the role

Key responsibilities & impact

Work daily in a proprietary database to complete an array of data entry tasks for a variety of client submissions, ensuring that database records are accurate, consistent, and current.
Support CCOF clients by providing high-quality customer service in both Spanish and English via phone and email correspondence regarding general questions and client online portal assistance.
Independently manage workload to ensure timely completion of tasks to meet deadlines and support team goals. Complete quality and quantity of work on par with other Certification Operations Assistants of similar tenure.
Conduct peer-to-peer training and follow-up for new team members to ensure that they are proficient in their responsibilities and work efficiently and effectively to contribute to the team's success.

Requirements

What you’ll need

Bilingual proficiency in both English and Spanish extending to written and spoken communication for Spanish speaking audiences including clients in the US and Mexico.
Commitment to anti-discrimination and employee well-being. Ability to collaborate effectively with individuals from different backgrounds, demographics, and communication styles to foster a respectful, inclusive, and professional work environment.
Critical thinking skills to independently navigate unfamiliar situations and use available resources to solve problems.
Highly organized, motivated, detail-oriented, and with strong time management skills. Capacity to prioritize and follow through on tasks with competing deadlines while maintaining quality.
Professionalism in customer service. Displays a courteous, helpful attitude at all times when interacting with clients.
Team Collaboration. Actively contributes to team success by completing tasks, meeting goals, and supporting project outcomes. Demonstrates respectful collaboration by actively listening to colleagues, valuing different ideas, and seeking opportunities to improve processes. Understands that their team’s success is their own success, and they share responsibility when their team experiences difficulties along the way.
Proficient typing skills. Ability to perform large quantities of data entry for extended periods of time with accuracy and efficiency.
Proficient computer skills including Microsoft Outlook, Word, Teams, Excel, and Adobe Acrobat. Aptitude for learning new software and/or databases. Ability to maintain accurate database records and to create documents and spreadsheets.

Benefits

Comp & perks

superb health plans
401(k) program
generous sick/personal and vacation time