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Customer Care Supervisor
Catalyst Brands India. Provides leadership, direction, coaching and engages associates to consistently provide exceptional customer service .
Posted 4/22/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $57,000 - $85,000 per yearWebsite
About the role
Key responsibilities & impact- Provides leadership, direction, coaching and engages associates to consistently provide exceptional customer service
- Manages escalated calls from customers as well as provides in-call assistance needed for associates
- Supervises, provides coaching, and engages Customer Care Center (CCC) associates
- Coordinates and administers programs designed to develop associates’ skills and abilities
- Supports the implementation of new procedures and/or operational changes
Requirements
What you’ll need- 2+ years supervisory leadership experience (retail or call center preferred)
- 2+ years customer service and retail experience required
- High School degree or equivalent business experience; Bachelor’s degree highly preferred
Benefits
Comp & perks- medical/dental/vision
- term life insurance
- paid vacation/holidays
- 401(k) Savings Plan with company match
- associate discount on JCPenney merchandise
ATS Keywords
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Soft Skills
leadershipcoachingcustomer serviceengagementsupervisionprogram coordinationoperational change management