Business Management Office Leader – Senior Manager
Catalyst Brands India
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
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Job Level
About the role
- Own the site level SLA framework, performance metrics, and governance cadence
- Partner with India and global leaders to define service expectations and success measures
- Drive SLA governance, issue resolution, and executive reporting
- Provide the Country MD with clear visibility into delivery health, risks, and trends
- Lead performance reporting, trend analysis, and insight generation
- Enable leadership decision-making through crisp dashboards and executive summaries
- Build and institutionalize a transition management framework for the site
- Ensure work transfers are well-documented, compliant, and consistently executed
- Shape the innovation and value creation agenda for the India site with Technology, Operations and Finance.
Requirements
- 10 to 14 years of overall professional experience across operations, transformation, strategy, program management, performance excellence, analytics, or business operations roles in large enterprises or Global Capability Centers
- 4 to 6 years of relevant experience in roles involving BMO like responsibilities, such as governance, performance management, operating cadence, transitions, or enterprise programs
- Hands-on exposure to work transitions / knowledge transfer / operating model changes in a global or multi-location delivery environment
- Strong data and analytical capability, with experience producing executive-ready dashboards, insights, and reports
- Proven ability to partner with Finance, Technology, Operations, and Business leaders to drive efficiency, productivity, and scalability
- Experience in people leadership, including managing small teams or leading workstreams with clear outcomes and accountability
- Strong stakeholder management and communication skills, with confidence engaging senior India and global leaders
- Structured problem-solving approach and ability to balance strategic thinking with hands-on execution.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance metricsSLA governancetrend analysisdata analysisexecutive reportingdashboard creationknowledge transferoperating model changesprogram managementperformance excellence
Soft Skills
stakeholder managementcommunication skillsproblem-solvingstrategic thinkingleadershipteam managementdecision-makingcollaborationaccountabilityinsight generation