Field Service Representative

CAT

Field Service Representative diagnosing and repairing customer equipment on-site. Involves preventative maintenance and customer service responsibilities for Caterpillar products.

Posted 7/2/2026full-timeLafayette • Louisiana • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams
Customer service assignment includes on-site preventive maintenance and inspection service work
Use a variety of test equipment to diagnose and identify malfunctions
Perform routine installations and making adjustments to equipment as appropriate

Requirements

What you’ll need

Degree or equivalent experience desired
Knowledge of customer service concepts and techniques
Ability to meet or exceed customer needs and expectations
Knowledge of machines used in power plant
Ability to conduct preventive maintenance and repairs on mechanical parts
Knowledge of safety procedures and practices
Knowledge of Programmable Logic Controller (PLC) and automated process controls
Ability to complete drug screen and physical fitness evaluation
Clean Driving Record (no moving violations within the last 12 months)

Benefits

Comp & perks

Competitive Compensation Packages (65k-85k not including OT)
Travel, Company Truck, Gas Card, Meals/Lodging ALL included
Medical, dental and vision coverage starting day 1
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401(k) Savings Plan including company match
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Parental leave
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Career Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Equipment InstallationTroubleshootingPreventive MaintenanceMechanical RepairsDiagnostic Testing

Soft Skills

Customer ServiceMeeting Customer Expectations

Certifications

Degree or Equivalent ExperienceClean Driving Record