Area Manager, PRO Customer Relations

Castorama

Chef de secteur développant et fidélisant la clientèle professionnelle de Castorama, distributeur français d’aménagement de l’habitat. Pilotage commercial et animation de la stratégie PRO en magasin.

Posted 8/10/2026full-timeLattes • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and managing high-potential PRO customer portfolios while ensuring a seamless customer journey. Strong analytical and leadership skills are essential for driving business performance and mobilizing teams around strategic initiatives.

Highest-signal resume keywords

PRO Customer ManagementLeadership SkillsAnalytical SkillsCustomer FocusTeam Mobilization

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Competitive DriveResults-Oriented MindsetStrong RigorOrganizational SkillsTeam Player

Industry Keywords

Customer Portfolio DevelopmentRelationship BuildingPerformance MonitoringGrowth OpportunitiesTrade Chambers EngagementBusiness NetworksC-PRO Team Leadership

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Develop and retain a high-potential PRO customer portfolio through proactive prospecting and relationship-building
Ensure a trusted relationship and a seamless customer journey for high-potential PRO clients
Propose services, track quotes and work to convert them
Analyze the portfolio and identify growth opportunities
Monitor performance indicators and implement concrete actions to improve them
Build knowledge of clients' activities to anticipate their needs
Actively engage locally with trade chambers, associations and business networks
Monitor the competition
Represent and promote the PRO strategy to the management committee
Mobilize all store teams around the PRO strategy
Lead and develop the store's C-PRO team

Requirements

What you’ll need

Proven experience working with PRO (professional) customers
Competitive drive and results-oriented mindset
Passion for service and strong customer focus
Demonstrated leadership skills
Team player with the ability to mobilize and unite others
Strong rigor and organizational skills
Analytical skills to effectively drive business performance

Benefits

Comp & perks

Supplementary health insurance and income protection
Employee benefits and offers via the Works Council (CSE)
Relaxation/break areas
Meal vouchers after three months' service
Employee discount card for in-store products
A supportive and motivated team