Professional Customer Relations Advisor, M/F

Castorama

Chargé de Relation Client Pro in Castorama supporting customers directly in the store. Focused on optimal purchase experience and client relationship management.

Posted 5/27/2026full-timeBlagnac • 🇫🇷 FranceMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer service skillscommercial acumenorganisational abilitiesteamworkcustomer supportsales managementquote preparationloyalty program participationperformance monitoringaction plan implementation

Industry Keywords

professional customerstrade marketB2Bretailself-service offeringproduct offeringservice offeringafter-sales supportcustomer strategyperformance indicators

About the role

Key responsibilities & impact

Welcome and assist professional customers (trade/B2B) in-store
Propose services tailored to professional customers' needs
Manage sales and prepare quotes
Provide after-sales support
Actively participate in the loyalty program
Monitor performance indicators and contribute to implementing action plans
Support and promote the professional customer strategy
Ensure a high-quality self-service offering
Contribute to enhancing the product and service offering

Requirements

What you’ll need

Knowledge of and interest in the professional/trade market
Proven experience working with professional customers
Commercial acumen and a strong interest in retail
A passion for serving customers
Strong customer service skills
Rigour and organisational abilities
Ability to work effectively in a team

Benefits

Comp & perks

Health insurance and provident benefits
Offers from the Works Council (CSE)
Break and relaxation areas
Meal vouchers after three months
Employee discount card for in-store products