Business Customer Relations Advisor

Castorama

Chargé de Relation Client Pro in charge of assisting PRO clients with their purchases in-store. Offering tailored services and maintaining customer satisfaction while working in a team.

Posted 5/20/2026full-timeLe Cannet • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Welcome and assist professional (PRO) customers directly in-store
Recommend services tailored to professional customers' needs
Handle sales and prepare quotes
Provide after-sales support
Actively support the loyalty program for professional customers
Participate in events for professional clientele
Monitor performance indicators and contribute to performance optimization
Promote and communicate the professional customer strategy to colleagues
Ensure quality of self-service areas
Help showcase and enhance the product/service offering

Requirements

What you’ll need

Knowledge of and curiosity about the professional (PRO) market
Proven experience working with professional customers
Sales-oriented mindset
Passion for serving customers
Strong customer service skills
Attention to detail and good organizational skills
Ability to work effectively in a team

Benefits

Comp & perks

Health insurance and supplemental coverage
Employee social committee benefits (CSE offers)
Break/lounge areas
Meal vouchers after three months
Discount card on products sold in-store

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

sales-oriented mindsetcustomer service skillsattention to detailorganizational skillsteamworkcuriosity about the professional marketpassion for serving customers