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Castorama

Professional Customer Relations Area Manager

Castorama

Chef de secteur relation client Pro à Castorama, développant le marché professionnel et mobilisant les équipes autour de la stratégie PRO.

Posted 5/18/2026full-timeLes Clayes-sous-Bois • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Develop and retain a high-potential professional (PRO) client portfolio
  • Build and maintain trusting relationships and ensure a smooth customer journey
  • Analyze the portfolio and identify growth opportunities
  • Monitor performance indicators and implement concrete actions
  • Engage the entire store team around the PRO strategy

Requirements

What you’ll need
  • Proven experience working with professional (PRO) clients
  • Driven by challenges and results-oriented
  • Passion for service and strong customer focus
  • Demonstrated leadership and team spirit
  • Meticulous, well organized and analytically minded

Benefits

Comp & perks
  • Health insurance
  • Income protection (group insurance)
  • Benefits and offers from the Works Council (CSE)
  • Relaxation/break areas
  • Meal vouchers after three months' employment
  • Employee discount card for in-store products

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
customer focusleadershipteam spiritanalytical skillsorganizational skillsresults-orientedrelationship buildingtrust buildingmeticulousnessservice passion