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Apprenticeship Store Customer Relations Manager
CastoramaAnimateur de la relation client en alternance chez Castorama à La Seyne-sur-Mer. Gérer l'équipe de services client et maintenir la relation avec les partenaires du magasin.
About the role
Key responsibilities & impact- Lead a team dedicated to delivering customer services
- Implement the store's service offering in alignment with company strategy
- Build, engage and retain the store's network of partners (tradespeople, rental companies, delivery providers...)
- Demonstrate initiative and commitment to ensure a high-quality, lasting customer relationship
- Analyze commercial activity and the performance of the service offering
- Ensure legal and administrative compliance in the application of service procedures
Requirements
What you’ll need- Strong customer service orientation
- Commercial mindset / interest in retail
- Ability to foster teamwork and unite people
- Results-driven
Benefits
Comp & perks- Supplementary health insurance and employee welfare coverage
- Benefits offered by the Works Council (CSE)
- Break/relaxation areas
- Meal vouchers after three months of employment
- Employee discount card on in-store products
ATS Keywords
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Soft Skills
customer service orientationteamworkresults-driveninitiativecommitmentengagementrelationship building