Software Consultant

Casepoint

mLINQS Software Consultant configuring software for clients and providing comprehensive training. Collaborating with teams and addressing technical challenges in a government service environment.

Posted 6/2/2026full-timeWashington • Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $145,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

mLINQS software configurationSQL scriptingdata import and exportCSV file manipulationpivot tables in Excelsoftware testingbusiness requirements analysistroubleshootingtraining developmentdocumentation

Soft Skills

analytical skillscommunication skillsproblem-solving skillsactive listeningcollaborationuser adoption facilitationfeedback provisionclear documentationclient interactioncross-functional teamwork

Tools & Technologies

Microsoft 365OutlookWordExcelPowerPointSharePointTEAMStest plansconfiguration notesuser guides

Industry Keywords

Joint Travel Regulations (JTR)Federal Travel Regulations (FTR)Department of State Standardized Regulations (DSSR)business workflowssoftware user experienceimplementation processes

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Work with client to gather, analyze, and document their business requirements and workflows to develop a deep understanding of the requirements.
Configure the mLINQS software according to client specifications, customizing features and functionalities to align with their business needs.
Develop and deliver comprehensive training sessions for clients, ensuring they are well-equipped to utilize the software smoothly and effectively.
Identify and address any technical issues or challenges that arise with the mLINQS software and collaborate with technical resources to find solutions.
Facilitate clear and concise documentation including reviewing client user guides (if applicable), training materials, test plans, and configuration notes to enable knowledge transfer and user adoption.
Develop test plans and conduct testing of the software to validate its functionality and performance meets the client’s requirements.
Work closely with the cross-functional teams to ensure alignment with customer business requirements.
Provide feedback from client interactions to contribute to the improvement of software features, user experience, and implementation processes.

Requirements

What you’ll need

5 years of support experience including installation, configuration, troubleshooting, and training.
A BA/BS degree or an additional 4 years of relevant experience.
Excellent analytical and communication skills with the ability to communicate (oral, written, and active listening) to all levels of the business.
Excellent problem-solving skills, with the ability to analyze issues, identify root causes, and implement solutions.
Above average knowledge of the Microsoft 365 suite of products including Outlook, Word, Excel, PowerPoint, SharePoint, and TEAMS.
Knowledge of data import and export of both fixed and delimited CSV files as well as the ability to develop and manipulate pivot tables in Excel.
The ability to develop and maintain a thorough understanding of the mLINQS application and a working knowledge of SQL scripting.
The ability to develop and maintain expertise in the Joint Travel Regulations (JTR), the Federal Travel Regulations (FTR), and the Department of State Standardized Regulations (DSSR).